Retail Sales Associate – Part-Time
Bookstore Department | Non-Exempt

Help Create a Welcoming Experience for Every Customer

Lakewood Church is seeking a friendly, dependable, and service-minded Retail Sales Associate to support customers of Lakewood Church and Joel Osteen Ministries through exceptional service and accurate retail transactions.

Working directly with the Retail Sales Manager, this position plays an important role in creating a positive bookstore experience by assisting customers, processing purchases and phone orders, maintaining product displays, and supporting daily store operations.

This role is a strong fit for someone who enjoys serving people, works well as part of a team, values accuracy, and can provide cheerful and professional service in a fast-paced retail environment.

Work Schedule

• Part-time position
• Regular availability is required on Wednesday nights, Saturday nights, and all day Sunday
• Additional nights, weekends, holidays, and special events may be required based on bookstore and ministry needs

Compensation

• $13/per hour with a $15/per hour Sunday Premium

What You’ll Do

Working as part of the Bookstore team, you’ll assist customers, process sales and payments, maintain merchandise, and support the day-to-day operation of the store.

Customer Service & Product Support

• Greet, assist, and engage with customers in a friendly and professional manner
• Provide an exceptional level of customer service throughout each interaction
• Maintain strong product knowledge to accurately and efficiently answer customer questions
• Assist customers with product questions and general bookstore inquiries
• Work effectively and cooperatively with coworkers and staff

Sales & Payment Processing

• Operate and accurately balance the cash register
• Assist with fulfilling customer phone orders, ensuring orders are accurately processed and shipments are completed in a timely manner
• Process credit and debit card transactions by phone in accordance with established procedures
• Assist with cash handling procedures as needed
• Assist with processing registration payments
• Maintain accuracy and attention to detail when handling customer transactions

Merchandising & Store Operations

• Assist with appropriate product pricing
• Replenish stock and merchandise floor displays as needed
• Receive and count product shipments as needed
• Assist with cleaning, organizing, and maintaining the bookstore
• Support the Audio Duplication Process as needed
• Follow established bookstore processes and procedures
• Maintain regular attendance and adhere to the assigned work schedule
• Perform other related duties as assigned

What We’re Looking For

Successful candidates will demonstrate:

• An uncompromised commitment to Lakewood Church’s vision, values, and core beliefs
• Excellent customer service and interpersonal skills
• The ability to interact with customers and staff in a cheerful, professional, and helpful manner
• Strong verbal communication skills
• Strong attention to detail and accuracy
• Computer proficiency
• Dependability, reliability, and punctuality
• The ability to work effectively and cooperatively with others
• Professional appearance and conduct
• The ability to lift up to 25 pounds
• Flexibility to work additional nights, weekends, holidays, and special events as needed

Qualifications

• High School Diploma required
• Some college preferred
• Previous experience in a retail environment preferred

Our Mission

As a member of the Lakewood Church team, you play an important role in helping fulfill our mission of bringing hope through Jesus Christ to people around the world.

Employees serving in this position are expected to support the Church’s mission, maintain a lifestyle consistent with our biblical beliefs, participate in the life of the Church, and serve as part of our faith community. Ministerial responsibilities include regular attendance at church services and classes, serving as a Prayer Partner or ministry volunteer, and participating in community outreach opportunities as needed.

If you’re looking for an opportunity to use your customer service skills in a welcoming, ministry-focused retail environment while helping create a positive experience for Lakewood Church and Joel Osteen Ministries customers, we encourage you to apply.