Volunteer Screening Manager

Administration

Exempt

JOB DESCRIPTION

Within the Volunteer Ministries Department, the Volunteer Screening Manager is responsible for developing and implementing policies and procedures in the four following areas: Screening, Supervision, Education, and Incident Reporting. This will assist in providing the safety and protection of our children, congregants, volunteers, and the church.

This position reports to the Senior Director of Constituent Relations

ESSENTIAL JOB FUNCTIONS

• Oversee the volunteer screening team to ensure screening, background check processes, safety programs, and volunteer onboarding is consistent with the church's policies
• Implement processes and procedures for volunteer screening and selection, including keeping volunteer applications, interviewing guides, and reference forms consistent with best practices
• Ensure the screening staff are following developed procedures for screening volunteers according to Lakewood’s established guidelines, including criminal background checks, references, interviews, and others processes
• Develop and implement plans to ensure background re-checks on active volunteers occur once every 2 – 5 years, consistent with the church policy
• Identify and report any gaps in volunteer screening processes to the legal department
• Assist with the development and maintenance of child safety handbooks for Kidslife, Student Ministries, Teens Volunteers, and other areas as needed
• Develop an implementation plan for developed policies with the various impacted departments
• Oversee the continuous training of staff on Volunteer Management, onboarding in CRM, and the background screening process for all levels of volunteers
• Conduct live child safety training sessions where appropriate for volunteers
• Ensure all volunteers working with minors have taken child safety training every two years
• Conduct and/or ensure all staff and volunteers have the required bi-annual camp safety training certification and have taken the child safety and skillful screening training within an appropriate timeframe
• Develop and maintain the Volunteer Screening Handbook consistent with current Lakewood screening policies and procedures
• Maintain volunteer records consistent with the Lakewood retention policy
• Stay up to date and report to management regularly on best practices for improved processes and policies in volunteer screening and child safety
• Other related duties as assigned

MINISTERIAL DUTIES

As an Employee of Lakewood Church, you are a part of an over 60-year legacy of faith. As a part of the Lakewood team, you are a key part of our mission in taking the Hope found in Jesus to the world. This means that as part of your job responsibilities, you are considered a spiritual leader in the Church. You are responsible for communicating the Church’s beliefs and our mission to our congregants, to maintain a lifestyle consistent with the Scriptures, and are required to belong to the Church as part of our faith community.

This will also include:

• Regular attendance at Church services and classes,
• Serving as a Prayer Partner or as a volunteer in any ministry of the Church, and
• Serving our community through local outreaches from time to time when needed by the Church.

QUALIFICATIONS

• Uncompromised commitment to Lakewood Church’s vision, values, and core beliefs
• Demonstrated Christ-like Character
• Professional appearance and conduct
• Ability to communicate effectively to all levels of staff, volunteers, and management
• Proficiency with CRM/volunteer management systems (Samaritans is a plus) and advanced skills in Microsoft Excel
• Strong understanding of data reporting processes and analytical tools
• Demonstratable ability to manage, coach, and develop a team of employees
• Exceptional attention to detail with the ability to identify and resolve data discrepancies
• Strong organization and logistical skills

EDUCATION & EXPERIENCE

• BA degree in a related field or equivalent level of experience
• 3+ years of management experience, with the ability to oversee a department and team
• 2+ years experience in child safety management and/or volunteer screening role is a plus
• Previous experience in counseling, pastoring, or psychology is a plus