Volunteer Operations Specialist

Volunteer Onboarding Department

Non-Exempt

JOB DESCRIPTION

Lakewood Church is seeking an organized, analytical, and detail-oriented individual to join our Volunteer Operations Department as a Volunteer Operations Specialist. This critical role will focus on the analysis and optimization of volunteer data to support operational efficiency and decision-making across all ministries. As a key member of our team, you’ll collaborate closely with ministry leaders to ensure data is accurate, up-to-date, and used effectively to optimize volunteer experiences.

This position reports directly to the Senior Director of Constituent Relations.

ESSENTIAL JOB FUNCTIONS

• Maintain and update the volunteer database to ensure it reflects accurate, real-time information
• Track data analytics to track volunteer engagement, identify trends, and develop reports that drive improvements in our volunteer management practices
• Provide training for ministry leaders on the Samaritan system, focusing on generating reports, understanding system functionality, and utilizing data to manage volunteers more effectively
• Lead periodic training sessions to ensure ministry leaders can independently use Samaritan to track volunteer data, monitor engagement, and generate reports relevant to their specific needs
• Offer ongoing support to ministry leaders, troubleshooting any system issues and answering questions related to the use of Samaritan
• Create user-friendly guides, documentation, and best practices for ministry leaders to help them maximize their use of the system
• Ensure volunteer data is accurate, complete, and free of duplicates or errors
• Implement data cleaning processes to remove outdated or incorrect information
• Monitor and resolve any discrepancies in the volunteer database, ensuring consistency across all records
• Track volunteer participation, retention, and compliance metrics to inform operational improvements and resource allocation
• Utilize and maintain volunteer management tools to track volunteer data and analyze key performance indicators (KPIs)
• Act as a central point of contact for ministries regarding data-related inquiries and operational insights
• Work with cross-functional teams to ensure alignment between volunteer data and overall organizational goals
• Communicate complex data findings in a clear, concise manner to leadership and ministry teams
• Other related duties as assigned

MINISTERIAL DUTIES

As an employee of Lakewood Church, you are a part of an over 60-year legacy of faith. As a part of the Lakewood team, you are a key part of our mission in taking the hope found in Jesus to the world. This means that as part of your job responsibilities, you are considered a spiritual leader in the Church. You are responsible for communicating the Church’s beliefs and our mission to our congregants, to maintain a lifestyle consistent with the Scriptures, and are required to belong to the Church as part of our faith community.

This will also include:

• Regular attendance at Church services and classes
• Serving as a Prayer Partner or as a volunteer in any ministry of the Church, and
• Serving our community through local outreaches from time to time when needed by the Church

QUALIFICATIONS

• Uncompromised commitment to Lakewood Church’s vision, values, and core beliefs
• Demonstrate Christ-like character
• Strong knowledge of data analytics, reporting tools, and database management
• Proficiency with CRM/volunteer management systems (Samaritans is a plus) and advanced skills in Microsoft Excel
• Strong understanding of data reporting processes and analytical tools
• Exceptional attention to detail with the ability to identify and resolve data discrepancies
• Proven track record of managing large datasets and ensuring data integrity
• Experience in training non-technical users (ministry leaders) on system functionality and reporting tools
• Strong problem-solving skills and the ability to offer effective solutions to system-related issues
• Excellent written and verbal communication skills with the ability to present complex data insights in a simple format

EDUCATION & EXPERIENCE

• A college degree in a related field (e.g., Data Science, Analytics, Business Administration) is preferred
• A minimum of 1 year of experience in a related field is preferred
• Experience with Samaritan or similar volunteer management systems is a plus
• Experience in nonprofit or church volunteer operations is a plus but not required