Live-Stream & Web Video Specialist

Marketing Department

Non-Exempt

The live streaming and web video Specialist will serve Lakewood church, a large, fast-paced media-ministry and mega-church. The Specialist will be an integral part of the Web Content team’s digital functions, managing and supporting Lakewood’s various live streaming events and maintaining a growing library of video-on-demand (VOD) content for Lakewood’s OTT Apps, Web Properties and Mobile Apps. This role will include supporting the day-to-day functions of our live services, coordinating both volunteer and paid workers to oversee live streams, and distributing content on all digital platforms while reflecting a Christ and customer-service-centered approach in the role.

This position reports directly to the Web Content Manager.

ESSENTIAL JOB FUNCTIONS

Responsible for managing and supporting Lakewood’s live stream events and other related duties as assigned

Live-Stream Scheduling

• Manage the service schedule for volunteers and employees for live-streaming events that fall outside of available work hours
• Design and manage the process for managing the web video content
• Coordinate communications and collaboration with live-stream platform providers and other 3rd parties involved in the live-stream workflow
• Work with ministries, media, marketing, and business teams to identify events requiring live-stream support

Live-Streaming Platform (Sardius)

• Serve as the subject matter expert on Lakewood’s live-streaming platform
• Work with the IT team to ensure front-end functionality of the websites; offer suggested recommendations on potential improvements
• Oversee Web Marketing Team site testing for problems and troubleshoot for resolution prior to creating a ticket
• Create and manage a workflow process and prioritization matrix for changes to the website and mobile app

Analytics

• Establish goals and matrix for live stream and VOD engagement
• Review analytics related to user engagement based on best practices
• Prepare monthly executive reports for the Sr. Web Strategist and Web Content Manager related to user engagement

Quality Assurance

• Responsible for quality assurance and testing of live-streaming features—including the creation and adherence to pre-service checklists leading to a live event.
• Responsible for quality assurance of VOD libraries across Lakewood’s digital platforms.

Other related duties as assigned

MINISTERIAL DUTIES

As an Employee of Lakewood Church, you are a part of an over 60-year legacy of faith. As a part of the Lakewood team, you are a key part of our mission in taking the Hope found in Jesus to the world. This means that as part of your job responsibilities, you are considered a spiritual leader in the Church. You are responsible for communicating the Church’s beliefs and our mission to our congregants, maintaining a lifestyle consistent with the Scriptures, and are required to belong to the Church as part of our faith community.

This will also include:

• Regular attendance at Church services and classes,
• Serving as a Prayer Partner or as a volunteer in any ministry of the Church, and
• Serving our community through local outreaches from time to time when needed by the Church

QUALIFICATIONS

• Uncompromised commitment to Lakewood Church’s vision, values, and core beliefs
• Professional appearance and conduct
• Demonstrated Christ like Character
• Strong verbal and written communication skills

Technical Proficiency:

• In-depth knowledge of live-streaming platforms and technologies (such as Sardius, Haivision, YouTube Live, Facebook Live or similar platforms)
• Experience in coordinating technical details of live-streaming streaming software, managing content libraries, and troubleshooting technical issues

Project Management Skills:

• Ability to schedule and coordinate volunteers and employees for live-streaming events, ensuring seamless operations
• Strong organizational skills to manage workflows, prioritize tasks, and oversee changes to video libraries on Lakewood’s websites and mobile apps

Analytical Abilities:

• Proficiency in using analytics tools to establish engagement goals, review user engagement metrics, and prepare executive reports
• Experience in utilizing data-driven insights to improve live-stream and VOD performance

Quality Assurance Expertise:

• Capability to conduct quality assurance testing for live-streaming features and VOD libraries, ensuring optimal performance and user experience

Communication and Collaboration:

• Excellent communication skills to collaborate with various teams, including ministries, media, marketing, and IT
• Customer service-oriented approach while reflecting the values of Lakewood Church

EDUCATION & EXPERIENCE

• A bachelor's degree in Media Studies, Communications, Digital Media, Information Technology, or a related field would be beneficial. However, practical experience and a proven track record in managing live-streaming events and digital content can be considered as a substitute for formal education.
• Minimum of 3-5 years of experience in managing live-streaming events and digital content
• Demonstrated experience in overseeing live-stream scheduling, managing content libraries, and coordinating with external service providers
• Proven expertise in working with live-streaming platforms and web content management systems
• Experience in troubleshooting technical issues related to live-streaming and web video content
• Previous experience in setting engagement goals, analyzing user metrics, and preparing executive-level reports related to digital content performance
• Background in conducting quality assurance testing for live-streaming features and VOD libraries across multiple digital platforms
• Successful track record in managing teams (volunteers and employees) for live-streaming events and collaborating across different departments